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Senior Field Resolution Manager - Tech Support Enterprise

Sao Paulo, Brazil
Data de publicação 17/11/2020
Aplicar Agora

Senior Field Resolution Manager

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Senior Field Resolution Manager on our Technical Support Enterprise team in São Paulo, Brazil.


What you’ll achieve
As part of the Resolution Managers team you will be in charge of leading high complex escalations and orchestrate resources and align expectations with different stake holders. You’ll be able to talk to CIOs, CEOs and also with the customer technical team.


You will:

  • Work on Sao Paulo theater, one of the most important in Brazil.
  • Orchestrate high complex escalations.
  • Interact and connect with different areas such as Tech Support, SAMs and Sales executives.
  • Be customer obsessed.
  • Use a self-management skills.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Fluent English
  • Communication skills and ability to work under (high) pressure
  • Problem solver and team player
  • Broad Technical and Isilon knowledge
  • L-EMC products technical knowledge
  • Project management skills


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 20/12/2020

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Estrutura de cargos: Graduados Suporte-técnico Job ID: R076674

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