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Global Support Engineer Sr. Manager, Technical Support - Pipeline

Eldorado Do Sul, Brazil, Sao Paulo, Brazil
Data de publicação 15/09/2020
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**This is a pipeline for future opportunities **

Global Support Engineer - Sr. Manager   

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. 

Join us as Global Support Engineer Sr. Manager on our Technical Support team to do the best work of your career and make a profound social impact. This position can be placed in Eldorado do Sul/RS or in São Paulo/SP.

Key Responsibilities

As Global Support Engineer Sr. Manager you will be responsible for represent LATAM and interface between global and regional teams to provide and ensure the best customer support for complex technical issues.

You will:

  • Manages one or more groups or departments in an area of functional, technical or product expertise. Provides technical problem support, management, resolution and communication.

  • Analyzes issues and trends regarding programs, products, process, and standards/metrics, and makes recommendations.

  • Develops and implements modifications and enhancements per director level approval.

  • Drives the management and execution of technical support programs, projects, products, performance metrics/standards as well as strategic policies and directives for assigned areas.

Essential Requirements:

  • Excellent leadership and mentoring abilities.

  • Strong ability in multitasking simultaneous management and escalations in critical issues.

  • Ability to work effectively with senior management.

  • Solid understanding and awareness of company goals and objectives.

  • Communication and customer service skills.

Join the Dell team and contribute to a company that is re-inventing itself. Come to win together, be part of Dell’s exciting transformation and see HR in ways that will accelerate your development above other recent graduates.
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.

Closing date: September 22nd, 2020

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Estrutura de cargos: Engenharia Suporte-técnico Job ID: R071206
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