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Remote - Brazil (All Other)

Senior Data Analyst (Digital Services)

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Senior Data Analyst (Digital Services)

The team

This team put the same vision into optimizing the online user experience using data analytics as we do in creating game-changing products. Our business is built on the understanding that data creates value and drives progress. So, we take the stewardship of our data very seriously. That’s the vital role played by Digital Services Analytics teams within Dell Digital Services. We make use of leading-edge software and tools to collect, mine and interpret data and the statistical analyses and reports we produce inform decisions with a global impact. We also use data to drive the development, implementation and coordination of cutting-edge online and digital strategies.


As a Senior Data Analyst  (Digital Services) you will be responsible for leading end-to-end analytics projects, delivering analytical insights to provide actionable recommendations to influence Digital Services/Services IT product development and to optimize user experience by considering the speed, stability, and user behaviors of the applications. You will also work with data engineers, data scientists, architects, application product managers, software developers, UX designers, and business partners to build AI/ML solutions to improve user experience and application performance.

You will:

• Lead cross-functional engagements to define problem statements, establish KPIs, collect/process data, build analytical models, evaluate models, develop self-service analytics solutions, and make/present actionable recommendations to leaders

• Lead, develop, manage, and deliver on analytics roadmap for applications used by Dell customer support agents and/or service field agents, while always identifying new opportunities and prioritization recommendations

• Design strategic data science projects and break complex problems into smaller actionable tasks

• Establish relationship with key stakeholders and leverages teamwork or cross-functional collaboration to influence the optimization of applications used by Dell customer support agents and/or service field agents and to accelerate issue fixes

• Build AI/ML prototypes

Join us as a Senior Data Analyst  (Digital Services) working from Brazil (remote) on our Digital Services Analytics GLOBAL team to do the best work of your career and make a profound social impact.

Here’s what we are looking for with this role:

Essential Requirements

• Experience with SQL/Hadoop Hive, Python/R, data visualization tools (Power BI, Tableau, or D3.js), Microsoft Excel, and PowerPoint

• Bachelor's degree with relevant experience in data analytics, business analytics, or data science

• Great analytics capabilities and excellent analytical problem-solving techniques with the ability to deal with large volumes of data and data cleaning

Written and verbal English communication skills, including the ability to convey analytic insights effectively to both IT and business leaders

• Knowledge of AI/ML algorithms and concepts, statistics, and research methods

Desirable Requirements

• Data Science, Data Analytics, Computer Science, or Engineering Degree

• Experience with web analytics tools, such as Adobe SiteCatalyst/Data Workbench or Google Analytics is a plus

• Demonstrated knowledge of project management, leadership/teamwork, and stakeholder/customer management skills

Application closing date: September 30, 2022

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R165317

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